Investor in People
In recognition of our commitment to the on-going development of our team, LRS was awarded the Investor in People standard in 1998 and has maintained the standard to the present day.
Recruitment & Employment Confederation (REC)
REC is the body representing the UK's £27 billion recruitment industry. With more than 8,000 corporate members and 6,000 individual members, the REC is recruitment's loudest voice and standard setter.
Language Recruitment Services strictly adheres to their Code of Recommended Recruitment Practice - developed to ensure that jobseekers and employers receive the highest recruitment standards.
Investor in People
German OR French Customer Service Assistant Team Lead
|Languages Required:||German, Swiss French, Swiss German|
|Job Category:||Customer Service|
|Description:||German OR French Customer Service Assistant Team Lead|
Attractive Salary and Benefit Package
Job Ref: MS15550
Language Recruitment Services (LRS) is recruiting a German OR French Speaking Customer Service specialist to Assist the Customer Service Manager of a well-established high-street retailer.
Our client is based in London; you will be offering first-class customer service to clients both over the phone and online. This is a great opportunity to develop your skills in a fun and dynamic environment with a great team ethos not to mention the jaw-droppingly generous staff discount!
German OR French Customer Service Assistant Team Lead Main Duties:
Oversee and lead the customer service team when Manager is away
Ensure Team KPIs and SLAs are met
Assisting in the training of staff
Receiving and actioning client enquiries on the phone, via email & through several online chat channels
Placing order and making amendments when necessary
Daily liaison with warehouse contacts to ensure excellent customer service is delivered at all times
Dealing with expeditors on several different systems when necessary
Gradually building up excellent product knowledge and be able to pass it on effectively to clients
German OR French Customer Service Assistant Team Lead Requirements:
Fluent English with Native level German OR French
Previous experience in Customer Services, hospitality, order processing
Previous team lead experience would be ideal
Good MS Office and top-notch telephone skills
Great motivation and flexibility is essential
Can do and team player attitude
Problem solving skills
Ability to work shifts: Our customer service working hours are:
Peak Operating Hours: Mon-Fri 8am-10pm, Sat-Sun 8am-8pm, Bank Hols 10am-4pm
Non-Peak Op Hours: Mon-Fri 8am-8pm, Sat-Sun 9-5.30pm, Bank Hols 10am-4pm
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years Experience in multilingual recruitment
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer.
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