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German Speaking Customer Care Coordinator


Languages Required: Austrian German, German
Job Category: Customer Service
Location:
Description:Job Title: German Speaking Client Services Coordinator- Life Sciences - Fantastic Training / Work Environment - 6 month contract to be extended - North West London
Salary: £25,500 per annum
Location: London
Job Ref: MS14746
Language Recruitment Services (LRS) is currently searching for a German speaking Client Services Coordinator to work with our client, a global company in the export sector, within life sciences. You will be working as part of a fabulous and friendly team and will receive excellent training and the chance to work for a multi-national organisation in a stimulating and thriving business. The focus of this role is delivering customer care from order entry through to final delivery and payment via thorough liaison with other departments, monitoring issues and managing the client’s expectations. If you have great communication skills and are looking for a brand new challenge for 2017 then we want to hear from you right away!

Key Focus of the role: Client Services Coordinator with German:
-Establishing and maintaining excellent relationships with the, Customer Care, Distribution, Finance and Sales teams
-Order processing and management, pro-active backlog monitoring
-Following up on shipments and installations and maintaining order accuracy
-Build close relationships with customers and partners, responding to queries in a timely manner
-Working as part of a team and maintaining and improving the quality of service
-Responding to queries about product information, management of service calls, managing replacements & free of charge shipments
-Monitoring query resolutions and proactive customer satisfaction calls
-Providing product knowledge and accurate information to customers
-Dealing with commercial partners and responding to queries efficiently and within set timeframes
Requirements of the Client Services Coordinator with German:
•Fluency in German as well as English (verbally and written)
•Excellent communication and interpersonal as well as organizational skills
•Competent MS Office skills
•Previous client and customer service experience
•Order Management systems experience preferred (SAP, Oracle, JD Edwards)
Please send your CV in word format to the email address quoted, other formats will not be accepted
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is an equal opportunities employer.
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