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German Speaking Customer Service Advisor


Languages Required: Austrian German, German, Swiss German
Job Category: Customer Service
Location:London
Description:Job Title: German Speaking Customer Service Advisor
Salary: £19,000 p.a.
Location: London
Type: Part-time (24h-30h)
Job Ref: MS15545


Language Recruitment Services (LRS) is Language Recruitment Services is urgently searching for motivated German Speaking Customer Service Advisors to join our client based in London; you will be offering first-class customer service to German speaking clients both over the phone and online. This is a great opportunity to develop your skills in a fun and dynamic environment with a great team ethos – not to mention the jaw-droopingly generous staff discount!


Duties of the German Speaking Customer Service Advisor:

- Receiving and actioning client enquiries on the phone, via email and also through several online chat channels
- Processing exchanges and payment refunds when appropriate
- Answering enquiries coming in from other internal departments
- Logging all customer queries onto the in-house systems efficiently
- Placing order and making amendments when necessary
- Daily liaison with warehouse contacts to ensure excellent customer service is delivered at all times
- Dealing with expeditors on several different systems when necessary
- Gradually building up excellent product knowledge and be able to pass it on effectively to clients

Requirements of the German Speaking Customer Service Advisor:

- Excellent German and English language skills, both written and spoken
- Experience in Customer Services, either through work in an office or in hospitality, is essential
- Good MS Office and top-notch telephone skills
- Great motivation and flexibility is essential
- A team player’s attitude is essential for this role

Peak Operating Hours: Mon-Fri 8am-10pm, Sat-Sun 8am-8pm, Bank Hols 10am-4pm
Non-Peak Op Hours: Mon-Fri 8am-8pm, Sat-Sun 9-5.30pm, Bank Hols 10am-4pm



Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is an Equal Opportunities Employer.


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