| Description: | Job Title: German Speaking Customer Care Adviser
Ref: NH011213
Location: South East
(LRS) Language Recruitment Services are currently recruiting for a German Speaking Customer Care Adviser to handle inbound and outbound calls to clients and to provide outstanding Customer Services. You will be working as part of a team in a busy and fun environment and you will need to be confident and motivated to succeed.
Responsibilities:
*To respond to customer queries either via email, letter or phone
*To provide efficient, caring and professional support to customers for Ecommerce and Customer Loyalty Scheme queries
*To conduct outbound telemarketing calls to customers
*To report problems to the management team in a timely manner when necessary
*To reach and exceed KPIs with regard to call response times
*To coach and advise new customers about products with a confident and patient telephone manner
Experience:
*Excellent English language skills (both verbal and written) is essential
*Fluency to native level in German (both written and spoken)
*Computer Literate, accurate and numerate
*Proven experience in retail, call centre or similar environment desirable
*Telemarketing and letter writing experience desirable
Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.
Applications can only be accepted from individuals who are eligible to work in the UK
Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is an Equal Opportunities Employer
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