Polish Speaking Customer Service Manager

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Languages Required:	Dutch, Norwegian, Polish, Swedish
Job Category:	Customer Service
Salary:	Contact us for details
Location:	SURREY
Description:	Job Title: Polish Speaking Customer Service Manager Ref: NH011695 Language Recruitment Services (LRS) is urgently searching for a talented and experienced Customer Service Manager to join their client's team based in London. Your main focus will be on coaching and leading a team of Customer Service Respresentatives who will be focused on dealing with European clients, this is a fantastic opportunity to work within a large organisation where your career prospects and personal development will know no bounds! Responsibilities: *To deliver Customer Service excellence and to drive improvement throughout the business *Leading and motivating a team of between eight to ten multilingual Customer Service Representatives *Responsible for their performance targets *To deal effectively with issues and complaints *Managing performance reviews *The main point of contact in regard to process changes and implementation Requirements: *Around two years recent experience in a leadership position within a Customer Service team *Fluency in Polish as well as English and ideally one other European language (Norwegian or Swedish would be particularly useful) *Excellent Mircosoft office skills *The ability to communicate effectively at all levels and to build excellent relationships with internal contacts as well as external Please send your CV in word format to the email address quoted, other formats will not be accepted Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment. Applications can only be accepted from individuals who are eligible to work in the UK Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is an Equal Opportunities Employer