| Description: | Job Title: Russian Speaking Customer Service Representative
Salary: £21,000 - £24,000 per annum
Location: Greater London
Language Recruitment Services (LRS) is urgently searching for an experienced and enthusiastic German Speaking Customer Service Representative who will be responsible for providing exceptional levels of service and support to their client's customers, dealers, agents and distributors within a specified region. You will be using your outstanding communications skills in dealing with end users and resellers and will be working as part of in a highly talented and motivated team.
Main Responsibilities:
You will be working on particular client accounts and will be responsible for maximising profit for the company whilst offering support throughout all stages of the ordering process; your duties will be varied and interesting and will include:
*Client services; dealing with customers on specific accounts, filling in for other colleagues' clients when they are away
*Face to face client visits and providing remote support via telephone and email
*Sales administration: order entry, maintaining excellent accuracy, communicating shipping dates and delays to clients through liaison with logistics companies, escalation of problems when necessary; administration of export documentation
*Providing price quotations, entering quotes on the system, dealing with the technical services group whenever necessary
*Liaising with internal contacts in order to service the customer efficiently (this will include logging projects correctly, maintaining project pipeline files accurately)
* Handling customer complaints, RMA's, credit notes, discounted pricing requests, clients on credit hold and shipping out product samples
*Maintain and update the projects database, providing assistance to customers, as well as support and management of the entire lifecycle of the project
*Develop an expertise in the client's products and the technical capabilities of products
Requirements:
*Previous experience in a customer service role, preferably internationally or for an international company
*Fluency in written and spoken Russian in addition to English, other European languages would be a great benefit
*A degree in business or commerce is ideal but not essential
*Experience using Oracle would be a great asset but not essential
*Excellent Microsoft Office skills
Please send your CV in word format to the email address quoted, other formats will not be accepted
Thank you for applying to Language Recruitment Services, the Specialists in Language Recruitment.
Applications can only be accepted from individuals who are eligible to work in the UK
Please bear in mind that you may not hear from us immediately. Should your skills and qualifications be suitable for the position applied for (or similar positions), we will contact you as soon as possible. In the event there are no positions currently available that match your skills and qualifications, we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is an Equal Opportunities Employer
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