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​B2B Customer Service Team Leader

​B2B Customer Service Team Leader

​B2B Customer Service Team Leader

West London

Hybrid – 2 days per week in the office, 3 days from home

Salary – up to £34k p.a. depending on experience 

12-month contract – possibility of extension

Job Ref: AM202570


(LRS) Language Recruitment Services is currently looking for a proactive and dedicated Customer Service Team Leader for our client, an international company based in West London.

Candidates should be well-organised and proactive, with a background as a Customer Service Supervisor or Customer Service Team Leader. This role is idea for candidates looking to develop their team management skills in a fast-paced and collaborative environment. Apply Now!


Responsibilities of the Customer Service Team Leader:

  • Provide support to the B2B claims and disputes team to ensure timely resolution of disputes and queries

  • Liaising effectively with both external and internal stakeholders (Sales, Logistics, Finance, other Suppliers)

  • People management; Organising team rota, holidays

  • Setting and monitoring KPIs of team members

  • Monitoring customer feedback and implementing improvements to processes and services within the business

  • Preparing regular reports for senior management


Requirements of the Customer Service Team Leader:

  • Native fluency in English, written and spoken

  • Fluency in other languages such as French, Spanish, Italian, Polish, German is desirable

  • Previous relevant experience as a Customer Service Manager, Customer Service Team Leader or Credit Control Manager in a claims management, or order management environment preferred

  • Strong communication and problem-solving skills

  • Interest in helping clients and other team members

  • A Global outlook and proactive approach

  • Excellent team player with the ability to multitask

  • Strong MS Office skills and relevant IT packages


If you are a Customer Service Manager, Customer Service Team Leader, Customer Care Supervisor or Credit Controller Team Leader and are looking to take the next step in your career. Send through your application and our consultant will be happy to discuss the role in more detail.


Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.