Language Recruitment Services (LRS) is currently recruiting for a Bilingual Customer Service Advisor with fluent German language skills for our client is based in South West London. This role will involve responding to EMEA customer service queries, primarily dealing with returns and replacement requests.

 

 

 

• Responding to and dealing with client returns and replacement requests quickly and efficiently

• Keeping customers and clients updated with the process, specifically with their own requests and enquiries

• Management of logistical concerns in line with company policy and procedure

• Delivering a suitable and satisfactory outcome for customers in line with company standards

• Ensuring templates and scripts used for email communications are up to date/correct

• Chasing returns and investigating inconsistencies with customer requests and queries

• Involvement with regular training of products to remain up to date and aware of products

• Carrying out any further duties required 

 

 

 

• Fluency or native level in both German AND English

• Fluency in any other languages, ideally European languages are extremely useful

• An excellent phone manner and good communication skills

• Proficient organisation skills, time management and capability to prioritise tasks and use own initiative

• Strong numeracy skills 

• Previous experience of at least 1 year in a customer service environment or admin role

• Comfortable speaking with customers and clients over the phone and through email conversation

• Exceptional team spirit and comfortable working within a group

 

 

If you speak fluent German and fluent English and have experience in customer support or administrative-based roles or client services or customer services, this could be the ideal fit for you.