South West London
about 1 year ago
Job Title: German Customer Service
Salary: 24K plus excellent benefits
Location: South West London
Type: 1 Year Contract
Job Ref: CV116456
Customer Service Advisor – Customer Services – Customer Advisor – German Speaking Customer Service – Customer Service Advisor with German Speaking Language Skills – German language skills in a Customer Service environment
Language Recruitment Services (LRS) is currently recruiting for a Bilingual Customer Service Advisor with fluent German language skills for our client is based in South West London. This role will involve responding to EMEA customer service queries, primarily dealing with returns and replacement requests.
Duties of the German Speaking Customer Advisor – Bilingual:
• Responding to and dealing with client returns and replacement requests quickly and efficiently
• Keeping customers and clients updated with the process, specifically with their own requests and enquiries
• Management of logistical concerns in line with company policy and procedure
• Delivering a suitable and satisfactory outcome for customers in line with company standards
• Ensuring templates and scripts used for email communications are up to date/correct
• Chasing returns and investigating inconsistencies with customer requests and queries
• Involvement with regular training of products to remain up to date and aware of products
• Carrying out any further duties required
Requirements for the German Customer Service Advisor:
• Fluency or native level in both German AND English
• Fluency in any other languages, ideally European languages are extremely useful
• An excellent phone manner and good communication skills
• Proficient organisation skills, time management and capability to prioritise tasks and use own initiative
• Strong numeracy skills
• Previous experience of at least 1 year in a customer service environment or admin role
• Comfortable speaking with customers and clients over the phone and through email conversation
• Exceptional team spirit and comfortable working within a group
If you speak fluent German and fluent English and have experience in customer support or administrative-based roles or client services or customer services, this could be the ideal fit for you.
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer