Customer Service Coordinator - German Speaking
German speking client service

Permanent, fulltime
Based in Coventry
Competitive salary and benefits package

Fantastic company discount!

Job Reference: MS16176

Language Recruitment Services is seeking an enthusiastic Customer Service or client administrator or sales executive with German language skills l to join a well-established company based in Coventry with commercial present worldwide

You will be offering first class support to clients both over the phone and online. This is a great opportunity to develop your skills in a fun and dynamic environment with a great team ethos.

You are a client-focused individual and want to use your language skills, this role is for you. 

Apply now, join a multicultural team and benefits from amazing company discounts for you and your family!

Key Responsibilities:

• Answer client enquiries on the phone, via email, post as well as through several online chat channels
• Handle queries from DACH and UK market
• Provide friendly and professional advice and support 
• Processing exchanges and payment refunds when appropriate
• Respond to internal department queries 
• Placing orders and making amendments when necessary
• Daily liaison with warehouse, forwarder and other internal departments to ensure excellent customer service is delivered at all times
• Gradually building up excellent product knowledge and be able to pass it on effectively to clients

To be considered, you will have

• Fluency in English and German essential
• Previous experience in Customer Service, Retail, hospitality or E-commerce ideal
• Good MS Office and internet browsing skills
• Excellent communication skills and telephone manner
• Positive mindset with a can-do attitude
• A team player’s attitude is essential for this role
• Ability to work in fast-paced and prioritise workload

Shift work between 6.30am - 10pm Mond - Friday, on a rota. Alternative Saturday and Sundays 9am - 5.30pm

If you have worked in retail or hospitality and looking to take the next step in an office-based role, send your CV and we will discuss this great opportunity with you in more details. We will consider for this role German speakers with some experience in customer service.

Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer