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​Customer Service Coordinator (With French)

​Customer Service Coordinator (With French)

​Customer Service Coordinator (With French)

Excellent salary + bonus

Permanent, fulltime

Location: Central London

Hybrid 2 days working from home

Job Ref: MS0217624

Language Recruitment Services (LRS) is recruiting a customer service advisor with fluent French language skills to join an international retail company

You will assist clients with their order queries and deliver outstanding service to ensure repeat business for the brand

This is your chance to use your French language skills and develop your customer service experience in a friendly and supportive team and work for a world-renowned brand.

Enjoy Company discount and generous holiday entitlement!

Duties of the French Speaking Customer Service Coordinator:

• Manage customer queries within set deadlines over phone, chat and email

• Update FAQs and reviewing website content

• Report failed or delayed deliveries as well as faulty product complaints to the relevant departments

• Assist with translation of documents and customer responses

• Communicate with the warehouses regarding stock and orders

• Take part in monthly meetings to improve overall services and efficiency of the business

Requirements of the bilingual Customer Service advisor:

• Fluent English with fluent French Spoken and written

• Good knowledge of Microsoft Office, including Word and Excel

• Confident telephone manner with strong interpersonal and communication skills

• Organised with good attention to detail, and ability to prioritise tasks

• An interest in either fashion, clothes, sportswear, apparel, retail, e-commerce, marketing and merchandising is a plus

• Ability to liaise with external suppliers and internal departments

• Familiar with online customer service procedures and social media platforms would be ideal

• Able to work in shift (Day shifts only!)

If you are fluent in French and English and have a background in retail, e-commerce, Customer Service, Client Services, Sales Administration or Customer Support, call-centre, send your CV to discuss this opportunity in more details

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer