LRS is recruiting a German speaking Customer Service Executive for their client, a fast-growing and well-established tour operator with an outstanding reputation based in the heart of Edinburgh. 

 

You will have the opportunity to join a team of experienced travel professionals, enhance your customer care skills and develop your career in the travel industry.

 

 

 

 

• Be first point of contact for inbound calls and emails from customers in Germany

• Develop relationships via telephone, email and online chat with international clients and suppliers

• Work closely with sales, accounts and operations teams to resolve any customer enquiries

• Meet clients when required, occasional travel will be involved

• Process bookings required by clients

 

 

 

• Fluent German to native level with fluent business level English

• Experience in customer support dealing with inbound calls and emails, chat in in a fast-paced environment

• Experience in a B2B environment 

• Strong customer service skills and good team spirit

• Excellent telephone manner and work ethic 

• Genuine interest and passion for the travel industry