​Customer Service Manager – French Speaking

Location - London

Hybrid – 2/3 days per week in the office

Salary- £40,000 per annum + amazing benefits!

Permanent

Job Ref: CF1202269

NO SHIFT WORK!

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Language Recruitment Services (LRS) is recruiting a French Speaking Customer Service Manager for their client, an environmental services company based in London. A well-established business in the international market providing for some of the world’s most leading brands, you will have the opportunity to cover the French marketplace and support the rapid growth of customer service advisors.

This is a fantastic opportunity if you are a Customer Service Manager OR Customer Service Team Leader looking to further your career in a niche industry!

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Responsibilities of the Customer Service Manager – French Speaking:

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• Respond professionally and promptly to customers’ enquiries

• Train new customer service advisors, manage appraisals and promotions

• Analyse quality the quality of communication of the customer service team and suggest areas of improvement

• Answer incoming calls and transfer to the right department

• Process orders and refunds

• Liaise with internal departments to resolve customer queries in a timely manner

• Ensure SLAs are met at all times by the customer service team

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Requirements of the Customer Service Manager – French Speaking:

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• Fluent French to native level and an excellent level of English

• Strong communication and influential skills

• Experience as a Customer Service Manager OR Customer Service Team Leader

• Highly organised and ability to work in a fast-paced environment

• Excellent team player with the ability to multitask

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This is a superb opportunity for a French speaker who has worked as a Customer Service Manager OR Customer Service Team Leader to work for a high-profile company in London. Send your application through and our consultant will be happy to discuss the role in more details.

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Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.