​Customer Service Manager with German

Location - London

Hybrid – 3 days per week in the office, 2 days from home

Salary- up to £35,000 per annum + excellent benefits 

Permanent

Job Ref: CF1202557

Language Recruitment Services (LRS) is recruiting a Customer Service Manager with German for their client, a fashion brand based in London. You will have the opportunity to join a well-established business to cover European territories and support the rapid growth of customer service advisors.

This is a fantastic opportunity if you are a Customer Service Manager OR Customer Service Team Leader, work in the fashion industry and develop your client service and team leading skills in a multi-cultural team with and a social environment.

Responsibilities of the Customer Service Manager with German:

• Support the team with responding professionally and promptly to customers’ enquiries

• Train new customer service advisors, manage appraisals and promotions

• Monitor KPIs: analyse the quality of communication of the customer service team and suggest areas of improvement

• Organise and manage team rotas

• Liaise with internal departments to resolve customer queries in a timely manner

• Prepare weekly reports for the Commercial Manager

Requirements of the Customer Service Manager with German:

• Excellent level of English and fluency in German

• Strong communication and influential skills

• Interest in helping clients and other team members

• Experience as a Customer Service Manager OR Customer Service Team Leader

• Highly organised, pro-active and ability to work in a fast-paced environment

• Excellent team player with the ability to multitask

• Microsoft Office, including intermediate Excel

This is a superb opportunity for someone who has worked as a Customer Service Manager OR Customer Service Team Leader to work for a fashion company in London. Send your application through and our consultant will be happy to discuss the role in more details.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.