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Dutch Speaking Customer Service Advisor

Dutch Speaking Customer Service Advisor

  • Location

    North West London

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    Up to £29,000 dependent on experience

  • Job ref:

    MS154179

  • Published:

    almost 2 years ago

  • Expiry date:

    2022-05-21

​Dutch Speaking Customer Service Advisor

12-month contract - likely to go permanent

Remote work with 1 day in office per week

Salary: Up to £29,000 dependent on experience

Job Reference - MS154179

Based in North-West London - easily accessible from Wembley, Aylesbury, High Wycombe, Amersham, Uxbridge, Hemel Hempstead, Harrow, Milton Keynes area.

Language Recruitment Services (LRS) is recruiting a B-to-B Customer Service coordinator to join the Export department of an international company

This role requires a strong customer service or sales administrative background, or experience in order processing, logistics or delivery management.

If you wish to be part of a friendly, stimulating & multi-cultural team, Apply now!

Bilingual Sales Administrator - Main Duties:

- Order processing & pro-active delivery monitoring

- Follow-ups on shipments and organise replacements where needed

- Build close relationships with clients and partners, responding to queries in a timely manner

- Liaise efficiently with internal departments (Sales, Logistics, finance, Customer care)

- Working as part of a team thriving to improve the quality of service

- Monitoring query resolutions and proactive customer satisfaction calls

- Providing product knowledge and accurate information to clients

- Dealing with commercial partners and responding to queries efficiently and within set timeframes

B to B Customer Service Coordinator - Profile:

- Fluent English both spoken and written

- Fluency to native level in Dutch is essential

- Excellent communication and interpersonal skills

- Great attention to details and problem-solving mind-set

- Competent MS Office skills

- Previous experience in a similar role in customer service, order management, logistics, import/export, or custom clearance

- Order Management systems experience preferred (SAP, Oracle, JD Edwards)

If you have previous experience as a sales coordinator, sales administrator, commercial assistant, customer service agent, import/export administrator or logistics coordinator, or have a background in merchandising, client service or account management, send your application through and our consultant will be happy to discuss the role in more details.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.