South West London
Up to £33,900 + Benefits
3 months ago
French Speaking Technical Support Specialist
Location: Hybrid / Southwest London / Surrey
12-month FTC/full time Monday to Friday | early finish Friday afternoons
Job Reference HD1202855
Language Recruitment Services (LRS) is recruiting a French speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector.
Technical Support Specialist with French – main duties:
Manage queries of distributors and end users regarding technical issues of products
Handle requests via telephone, email, social media, and online chat in a professional and timely manner
Recreate customer technical issues in house to investigate the problem, providing regular updates to clients
Maintain communication correspondence in the CRM systems and follow up with clients on unresolved communication
Attend site visits with the team if required to resolve technical issues
Provide monthly report to management and attend team meetings
French speaking Tech support Specialist, Profile:
Fluent French with business level in English
Previous experience in Technical Support, 2nd Line Support or Helpdesk Support, or Customer Service experience working for tech companies
Excellent communication skills spoken and written
Good working knowledge of computer-based systems
Knowledge of Computer Networks or PC Architecture
Excellent numeracy and IT skills
We can also consider Computer science graduates with work experience who have French language skills and wish to develop their career in a growing technology company.
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment.
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer.