German Customer Service Coordinator
Based in Coventry
Competitive salary and benefits package
Fantastic company discount
Job Reference: MS16176
Language Recruitment Services is currently recruiting for an enthusiastic German speaking Customer Service Coordinator to join a well-established British retailer-based Coventry with stores all over the world.
You will be offering first class customer service to German speaking clients both over the phone and online. This is a great opportunity to develop your skills in a fun and dynamic environment with a great team ethos.
You are a client-focused individual and want to use your language skills, this role is for you.
Apply now, join a multicultural team and benefits from amazing company discounts for you and your family!
German Customer Service Coordinator - Key Responsibilities:
- Answer client enquiries on the phone, via email, post as well as through several online chat channels
- Provide friendly and professional response to both clients
- Processing exchanges and payment refunds when appropriate
- Answering enquiries coming in from other internal departments
- Placing order and making amendments when necessary
- Daily liaison with warehouse, forwarder and other internal departments to ensure excellent customer service is delivered at all times
- Gradually building up excellent product knowledge and be able to pass it on effectively to clients
German Customer Service Coordinator – Requirements:
- Fluency in English AND German to native level required
- Previous experience in Customer Service, or E-commerce
- Good MS Office and internet browsing skills
- Excellent communication skills and telephone manner
- Positive mindset with a can-do attitude
- A team player’s attitude is essential for this role
- Ability to work in fast-paced and prioritise workload
Working between 6.30am – 10pm Mond – Friday, on a rota. Alternative Saturday and Sundays 9am – 5.30pm
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer
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