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German OR French Customer Service Assistant Team Lead

German OR French Customer Service Assistant Team Lead

German OR French Customer Service Assistant Team Lead
Location: London
Permanent, fulltime
Attractive Salary and Benefit Package 
Company Discount!
Job Ref: MS15550
 
 
Language Recruitment Services (LRS) is recruiting a German OR French Speaking Customer Service specialist to Assist the Customer Service Manager of a well-established high-street retailer.
 
Our client is based in London; you will be offering first-class customer service to clients both over the phone and online. This is a great opportunity to develop your skills in a fun and dynamic environment with a great team ethos – not to mention the jaw-droppingly generous staff discount!
 
 
German OR French Customer Service Assistant Team Lead– Main Duties: 
 
Oversee and lead the customer service team when Manager is away
Ensure Team KPIs and SLAs are met
Assisting in the training of staff
Receiving and actioning client enquiries on the phone, via email & through several online chat channels
Placing order and making amendments when necessary
Daily liaison with warehouse contacts to ensure excellent customer service is delivered at all times
Dealing with expeditors on several different systems when necessary
Gradually building up excellent product knowledge and be able to pass it on effectively to clients
 
German OR French Customer Service Assistant Team Lead – Requirements:
 
Fluent English with Native level German OR French
Previous experience in Customer Services, hospitality, order processing 
Previous team lead experience would be ideal
Good MS Office and top-notch telephone skills
Great motivation and flexibility is essential
Can do and team player attitude
Problem solving skills
Ability to work shifts: Our customer service working hours are:
 
Peak Operating Hours: Mon-Fri 8am-10pm, Sat-Sun 8am-8pm, Bank Hols 10am-4pm
Non-Peak Op Hours: Mon-Fri 8am-8pm, Sat-Sun 9-5.30pm, Bank Hols 10am-4pm
 
 
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
 
LRS is An Equal Opportunities Employer.
 
 
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