German Speaking Customer Service Advisor

Location: Remote

Contract 3 months- might go permanent

Competitive salary package  

Reference: HD17731

LRS (Language Recruitment Services) is recruiting for a Bilingual German Customer Service Advisor for their client, an international fashion company in London

The German Customer Service Advisor will be responsible for responding to customer queries via email, live chat, phone and social media in a timely and professional manner.

Duties of the German Speaking Customer Service Advisor:

Respond to customer queries through live chat, email and phone and social media

Liaising with logistics to solve delivery issues with customers

Deal with warranty claims for customers

Translation of documents and correspondence where necessary

Review website daily and escalate any issues

Assist in training and mentoring new recruits

Support the management team with ad hoc tasks

Work with the team to identify and highlight customer trends

Requirements of the German Speaking Customer Service Advisor:

Fluency in German and English

Some experience within a customer service environment and on-line contact

Strong work ethic and positive attitude

Excellent communication and interpersonal skills

Computer literate

Interest fashion would be a bonus

Strong interest or experience with using social media

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialists with over 30 Years’ Experience in recruiting multilingual staff across London and Europe

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.