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​German speaking Customer Service Advisor

​German speaking Customer Service Advisor

German speaking Customer Service Advisor

Excellent salary + bonus

benefit package includes discount on company’s collection, generous holiday entitlement, team events and more

Permanent, fulltime

Location: Central London

London, Hybrid 2 days working from home

 Job Ref: MS0217600

 

Language Recruitment Services (LRS) is currently looking for a customer service coordinator, Client advisor with fluent German to join an international fashion brand

You will assist clients with their order and delivery queries and deliver outstanding service to ensure repeat business for the brand

This is your chance to use your German language skills and develop your customer service experience in a friendly and supportive team.

This is a world-renowned brand, and the role offers a very competitive salary package and social environment.

 

Duties of the German Speaking Customer Service Coordinator:

  • Deal with customer queries within set deadlines over phone, chat and email

  • Update FAQs and reviewing website content

  • Report failed or delayed deliveries as well as faulty product complaints to the relevant departments

  • Assist with translation of documents and customer responses

  • Communicate with the warehouses regarding stock and orders

  • Take part in monthly meetings to improve overall services and efficiency of the business

 

Requirements of the bilingual Customer Service advisor

  • Fluent English with fluent German Spoken and written

  • Good knowledge of Microsoft Office, including Word and Excel

  • Confident telephone manner with strong interpersonal and communication skills

  • Organised with good attention to detail, and ability to prioritise tasks

  • An interest in either fashion, clothes, sportswear, apparel, retail, e-commerce, marketing and merchandising is a plus

  • Ability to liaise with external suppliers and internal departments

  • Familiar with online customer service procedures and social media platforms would be ideal

  • Able to work in shift (Day shifts only!)

 

If you are fluent in German and English and have a background in retail, e-commerce, Customer Service, Client Services, Sales Administration or Customer Support, call-centre, send your CV to discuss this opportunity in more details

 

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer