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German speaking Customer Service Advisor-Fashion

German speaking Customer Service Advisor-Fashion

German speaking Customer Service Advisor-Fashion 
Salary: £26,000
Location: London
Type: Temporary to Permanent
Job Ref: HD15995
 
Language Recruitment Services (LRS) is currently looking for a German speaking Customer Service Advisor for our client, an international fashion company, based in London. You will be responsible for assisting customers of the brand with all queries and over email, phone and social media, to ensure a smooth purchasing process for the whole company.
 
This is an excellent opportunity to develop your customer service skills within a friendly and multi-cultural team, who offer a very competitive salary and social environment.
 
Duties of the German speaking Customer Service Advisor:
 
Dealing with customer queries and responding appropriately within a deadline
Communicating with customers over the phone, email, live-chat and social media platforms
Updating FAQs and reviewing website content
Reporting failed deliveries and shipments and faulty product complaints to the appropriate departments, both nationally and internationally
Occasionally assisting with translation of documents and customer responses
Communicating with the warehouses and reviewing procedures
Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business
Performing general administrative tasks within the office across all language markets
 
Requirements of the German speaking Customer Service Advisor:
 
Excellent written and verbal English with native-level German
Familiar with online customer service procedures and social media platforms
Good knowledge of Microsoft Office, including Word and Excel
Confident telephone manner with strong interpersonal and communication skills
High attention to detail, organisation and ability to prioritise tasks
Keen interest in either fashion, social media, e-commerce, marketing and merchandising
Ability to liaise with external suppliers and departments of the company
 
 
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
 
LRS is An Equal Opportunities Employer.
 
Keywords: German Customer Service, German Customer Advisor, German Customer Care, German Customer Care Representative, German E-Commerce, German Social Media Advisor, German Marketing Advisor, German Sales Advisor