Language Recruitment Services (LRS) is currently recruiting for an enthusiastic German speaking Customer Service or sales administrator professional to join a well-established company based in Coventry with commercial present worldwide

You will be offering first class customer service to clients both over the phone and online. This is a great opportunity to develop your skills in a fun and dynamic environment with a great team ethos.

You are a client-focused individual and want to use your German language skills, this role is for you.

 

- Answer client enquiries on the phone, via email, post as well as through several online chat channels

- Responsible to handle queries from DACH and UK market

- Provide friendly and professional response to both clients 

- Processing exchanges and payment refunds when appropriate

- Answering enquiries coming in from other internal departments

- Placing order and making amendments when necessary

- Daily liaison with warehouse, forwarder and other internal departments to ensure excellent customer service is delivered at all times

- Gradually building up excellent product knowledge and be able to pass it on effectively to clients

 

- Fluency in English 

- Fluency in German to native level required

- Previous experience in Customer Service, or E-commerce 

- Good MS Office and internet browsing skills

- Excellent communication skills and telephone manner

- Positive mindset with a can-do attitude

- A team player’s attitude is essential for this role

- Ability to work in fast-paced and prioritise workload

- Good internet connection

 

 

I you have worked in customer service, retail or hospitality and looking to take the next step in your career, send your CV and we will discuss this great opportunity with you in more details. We will consider for this role German speakers with some experience in customer service.