Job Title: German speaking Customer Service Manager

Salary: Up to £35,000 p/a dependent on experience

Location: South West London

Type: Permanent

Job Ref: SM16009

Language Recruitment Services (LRS) is currently looking for a German speaking Customer Service Manager for our client, an industry-leading company with clients all over Europe.

This is a fantastic opportunity to be part of a rapidly-growing business, who offer a friendly and multicultural environment with excellent team benefits. The right candidate will demonstrate a passion for customer service, experience in leadership, and a team-player attitude.

Duties of the German speaking Customer Service Manager:

• Leading a customer service team, providing support and encouragement to deliver the best results possible
• Monitoring and revising colleagues’ performance, dealing with issues of conduct and offering solutions for reduced performance
• Responsible for assigning workload and tasks to the office, setting daily objectives
• Ensuring an appropriate level of service through covering work hours and planning adequate staff availability
• Training new employees and managing staff schedules
• Reviewing levels of customer service satisfaction in order to offer ways of improvement
• Responsible for creating a positive work environment for all employees

Requirements of the German speaking Customer Service Manager:

• Fluent German and English, both written and verbal
• Preferably at least 3 years’ experience in a management role
• Professional telephone manner and the ability to listen to both colleagues and customers
• Experience working in fast-paced environments under pressure
• Strong knowledge of Microsoft Office and IT platforms
• Leadership, decision-making and problem-solving skills
• Excellent interpersonal and communication skills with a high attention to detail

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.

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