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​German speaking Technical Support Specialist

​German speaking Technical Support Specialist

​German speaking Technical Support Specialist

Job Reference: MS2028164

Monday to Friday work schedule - 3pm Finish on Fridays

Language Recruitment Services (LRS) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector.

Technical Support Specialist with German – main duties:

  • Manage queries of distributors and end users regarding technical issues of products

  • Handle requests via telephone, email, social media, and online chat in a professional and timely manner

  • Recreate customer technical issues in house to investigate the problem, providing regular updates to clients

  • Maintain communication correspondence in the CRM systems and follow up with clients on unresolved communication

  • Attend site visits with the team if required to resolve technical issues

  • Provide monthly report to management and attend team meetings

German speaking Tech support Specialist, Profile:

  • Fluent German with business level in English

  • Previous experience in Technical Support, 2nd Line Support or Helpdesk Support, or Customer Service experience working for tech companies

  • Excellent communication skills spoken and written

  • Good working knowledge of computer-based systems

  • Knowledge of Computer Networks or PC Architecture

  • Excellent numeracy and IT skills

We can also consider Computer science graduates with work experience who have German language skills and wish to develop their career in a growing technology company.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment.

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.