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Mandarin Tech Support Team Leader 3rd Line Support – Supervisor

Mandarin Tech Support Team Leader 3rd Line Support – Supervisor

  • Location

    London

  • Sector:

    Tech Support & IT

  • Job type:

    Permanent

  • Contact:

    Marion Sheppard

  • Contact email:

    marion@lrsuk.com

  • Job ref:

    MS15841

  • Published:

    2 months ago

  • Expiry date:

    2019-03-01

Job Title: Mandarin Tech Support Team Leader 
Technical Manager
3rd Line Support – Supervisor 

Salary: 30K to 60K dependant on experience
Location: London City
Type: Permanent, full-time
Job Ref: MS15841


Language Recruitment Services (LRS) is currently recruiting a Mandarin speaker with at least 3 years’ experience in a Technical Support role and a background in training and managing IT Support teams. Based in the London Headquarters of a global Chinese corporation you will responsible for implementing future infrastructure projects along with the technical team, providing support to the operational teams as well as training and mentoring staff. You are a natural leader with technical knowledge and operational experience in a variety of IT Systems and technologies and looking for the next step in your career, apply now, this could be your dream job!


Mandarin Tech Support Team Leader - Technical Manager - Main Duties
- Liaise with marketing & sales team to identify business opportunities, develop strategies and set sales targets
- Identify clients and internal contacts’ requirements and suggest IT solutions accordingly
- Responsible for infrastructure project budgeting as well as the planning of systems maintenance work
- Optimise server performance
- Create the operational technology mapping of the company’s operating system 
- In charge of installation, configuration and patching of the technical infrastructure
- Training, support and monitor other team members
- Support for production environments
- Thrive to apply tech support core service values


Mandarin Tech Support Team Leader - Requirements
- Fluency in BOTH English and Mandarin is a must
- A degree in network or computer science is preferred
- Previous experience in a similar role
- Knowledge of Veeam solutions and UNIX technology
- Ability to work under pressure to tight deadlines
- Adaptable and able to take on new challenges
- Solid network skills with Cisco certification in routing and switching
- Strong commands of VPN configuration
- Excellent communication and customer service skills

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment 
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.

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