​Reservations Team Lead with French

Job Ref: SM20201912

Language Recruitment Services (LRS) is currently recruiting a Reservations Team Lead with French for a Luxury hotel brand based in central London.

This is an excellent opportunity to work for an exclusive hotel brand in their reservations department and learn from the best.

The right candidate will be a polished and well presented professional, who enjoys helping others to achieve their best, giving positive encouragement and guidance, whilst reporting to and liaising with managers to ensure goals are met and strategy is implemented. This company prides itself not only on keep guests happy, but creating a supportive, and nurturing environment for their staff, and look for like minded people to join and be a part of their success.

Responsibilities of the Reservations Team Lead with French:

• Give support to the team to ensure timely resolution of queries.

• Providing ongoing training for advisors

• Coaching advisors to help them reach personal and company goals

• Analyse the quality of communication of your team and suggest areas of improvement.

• Liaise with different departments to communicate any issues

• Make suggestions for improving service.

• People management; managing absences, assessing performance.

• Monitoring KPIs and creating reports.

Requirements of the Reservations Team Lead with French

• Excellent level of English and fluency in French

• Strong communication and problem-solving skills

• Good knowledge of Microsoft Office, including Word and Excel

• Knowledge or experience of either the luxury or hospitality sector an advantage.

• Experience leading a team desirable

• High attention to detail and organisational skills

• Strong team player with the ability to multitask

• Experience with in a busy call centre environment desirable

• Available for shift work including weekends

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If you are fluent in French and English and have a background in customer service team lead, reservations team lead, Senior reservations, Reservations supervisor, Client service management, Team lead, customer service manager or Customer Support manager, or team lead duties within a call centre environment we look forward to receiving your application.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment.

Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer