​Technical Support Advisor with German and another European language

Up to £29,500 + bonus + excellent benefits

Hybrid, 3 days at Home, Based in Southwest London / Surrey

Permanent, full time

Job Reference MS1202471

NO SHIFT WORK!

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Excellent International Technical Support / 1st Line Support / Helpdesk Support role based In Surrey / Southwest London. Flexibility to work from home three days per week.

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Language Recruitment Services (LRS) is currently seeking a trilingual Technical Support, 1st Line Support, Helpdesk Support Advisor to join a cosmopolitan and vibrant international company.

For this role you will need fluent German with business level in English and another European language such as Spanish, Italian, French or Polish.

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Technical Support Advisor with German and another language duties:

• Manage queries of distributors and end users regarding technical issues of products

• Handle requests via telephone, email, social media and online chat in a professional and timely manner

• Recreate customer technical issues in house to investigate the problem, providing regular updates to clients

• Maintain communication correspondence in the CRM systems and follow up with clients on unresolved communication

• Attend site visits with the team if required to resolve technical issues

• Provide monthly report to management and attend team meetings

Technical Support Advisor with German and another language requirements:

• Fluent German with business level in English

• Fluency in one of the following languages Spanish, Italian, French or Polish

• Previous experience in Technical Support, 1st Line Support or Helpdesk Support, or Customer Service experience working for tech companies

• Excellent communication skills spoken and written

• Good working knowledge of computer based systems

• Excellent numeracy and IT skills

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If you have a strong interest in pursuing a career Technical Support, 1st Line Support or Helpdesk Support and use your languages, send your CV now have the opportunity to join a growing international team in and thrive industry.

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Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.