​B2B Customer Service Specialist (Claims) – Polish speaking

Salary: Up to £27k p.a. dependent on experience + Excellent Benefits

West London

Hybrid with 2 days in office per week

12-month contract – possibility of extension

Job Ref: AM202534

(LRS) Language Recruitment Services is currently looking for a dedicated and motivated B2B Customer Service Specialist with Polish AND another EU Language such as Czech, Slovak, Bulgarian, Hungarian OR Lithuanian, for our client, an international company based in West London.

Candidates should be well-organised and proactive, with strong communication skills and a background in B2B Customer Service. Apply Now!

B2B Customer Service Specialist - Main Duties:

• Managing and resolving B2B customer claims and disputes

• Creating credit and debit notes, and dealing with deductions

• Adhering to company procedures and policies for conflict resolution

• Ensuring accurate Order entry and management using system

• Building effective relationships with both external and internal stakeholders (Sales, Logistics, Finance, Customer care)

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Skills needed:

• Fluency in Polish as well as English to native level

• Fluency in another EU language is required, such as Greek, Czech, Slovak, Bulgarian, Hungarian OR Lithuanian

• Previous relevant experience in B2B customer service, claims management, or order management preferred

• Strong MS Office skills including excellent Excel

• Adaptable, problem-solving and organised work approach

• Excellent communication, customer service and prioritisation skills

• Order Management systems experience is advantageous

• Understanding of supply chain process

If you have previous experience as a Customer Service Executive, B2B Customer Care Representative, Sales Support Specialist, Sales Administrator, Accounts Receivable, Credit Controller and are looking for the next step in your career, send your application through and our consultant will be happy to discuss the role in more details.

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Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.