about 1 year ago
Client Services Advisor - German Speaking – Luxury Brand
Competitive Salary + excellent benefits + quarterly bonus
No Shift Work! Flexible / Hybrid working
Language Recruitment Services (LRS) is currently recruiting a gifted and dedicated German Speaking Client Services Advisor to join the Contact Centre team of their client based in their London Headquarters.
This is a fantastic opportunity if you are either a Graduate or have worked in Customer Service or Customer Care seeking a challenge offering more variety.
If you are looking to either continue or start a career working for a well-established high-End brand with an outstanding reputation, we would love to hear from you!
Responsibilities of the German Speaking Client Services Advisor
Assisting clients with product enquiries
Updating and maintaining the order database
Providing support to clients registering online and having their orders processed through the website
Assisting clients with any issues regarding returns or orders via email and phone
Dealing with any complaints in a timely manner – escalating any issues to relevant departments
Regular liaison with the logistics department regarding late deliveries or faulty goods
Liaison with the fulfilment team when necessary
Convert customer enquiries into sales opportunities – upsell and offer alternatives
Handling accounting enquiries with the finance team
Requirements of the German Speaking Client Services Advisor
Excellent English and German language skills both verbal and written
Fluency in any other language is an advantage
Proven experience in a professional environment in Customer Service, Administration or any office based role
Flexibility and team orientation essential
Knowledge of ticketing systems desirable
Ideally experience in a similar office-based job
*Working hours – 9am to 6pm - Monday to Friday
This is a superb opportunity for a German speaker who has worked in Customer Care, Customer Support, Customer Service, Client Advisor, Sales Admin to work for a high-profile luxury brand based in London.
Send your application through and our consultant will be happy to discuss the role in more details.
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer.