Competitive Salary package: Basic + bonus up to £27,000
about 2 months ago
Customer Service Coordinator - German Speaking - Fashion
Salary: Competitive Salary package: Basic + bonus up to £27,000
Location: Central London, office based
Type: Permanent, fulltime
Job Ref: MS026789
Full training provided
Language Recruitment Services (LRS) is currently looking for a German Speaking Customer Service Coordinator for our client, an international Fashion e-commerce company, based in London.
You will be responsible for assisting clients of the brand with all queries over email, phone, and social media, to ensure a smooth purchasing process for the whole company.
This is an excellent opportunity to use your German language skills and develop your customer service skills within a friendly and multi-cultural team, who offer a very competitive salary and social environment.
Duties of the Customer Service Coordinator – German Speaking:
- Dealing with customer queries and responding appropriately within a deadline
- Communicating with customers over the phone, email, live-chat and social media platforms
- Updating FAQs and reviewing website content
- Reporting failed deliveries and shipments and faulty product complaints to the appropriate departments, both nationally and internationally
- Occasionally assisting with translation of documents and customer responses
- Communicating with the warehouses and reviewing procedures
- Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business
- Performing general administrative tasks within the office across all language markets
Requirements of the Customer Service Coordinator - German Speaking:
- Excellent written and verbal English with native-level German
- Good knowledge of Microsoft Office, including Word and Excel
- Confident telephone manner with strong interpersonal and communication skills
- High attention to detail, organisation and ability to prioritise tasks
- Keen interest in either fashion, sportswear, social media, e-commerce, marketing and merchandising
- Ability to liaise with external suppliers and departments of the company
- Familiar with online customer service procedures and social media platforms would be ideal
If you are fluent in German and English and have a background in retail, e-commerce, client service, Customer Service, Client Services, Sales Administration or Customer Support, do send your CV without delay
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 30 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer