​Luxury Call Centre Manger/Customer Service Manager

Generous Salary and bonus with benefits package

Location: Central London

Type: Permanent

Job Ref: SM0225367

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Language Recruitment Services (LRS) is currently looking for a Customer Service Manager/ Call Centre Manager for a Luxury hotel brand based in central London.

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You will be responsible for overseeing the smooth running of this award winning call centre, making sure there is effective cover for volume of enquiries, ensuring the quality of service levels as well as office culture meet high standards set out in company values.

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This is an excellent opportunity to work in the Luxury hotel sector and develop your client service and team management skills in a multi-cultural team with and a supportive and respectful environment.

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Main Duties Call Centre Manger/Customer Service Manager:

•Coaching and mentoring direct reports and setting KPIs

•Reporting on daily weekly and monthly call, sale, and complaint figures.

•Occasionally assisting with interview process

•Reviewing staff performance and set goals and training plans.

•Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.

•Communicating with team on higher level matters

•Take part in monthly meetings and sales reviews to improve overall services and efficiency of the business

•Delivering an outstanding customer experience across all channels in lie with brand values

•Always be an ambassador for the brand and uphold the company values.

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In order to apply for this role, you will need the following:

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•Excellent English

•Additional languages very useful especially Italian and French.

•Familiar with online customer service procedures and social media platforms

•Good knowledge of Microsoft Office, including Word and Excel

Experience leading a team

•Confident telephone manner with strong interpersonal and communication skills

•High attention to detail, organisation and ability to prioritise tasks

•Keen interest in luxury

•Ability to liaise with external suppliers and departments of the company

•Experience with in a busy call centre environment desirable

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If you are fluent in English and another language and have a background in Client service management, Team lead, customer service manager or Customer Support manager, we look forward to receiving your application.

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Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

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LRS is An Equal Opportunities Employer

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