Language Recruitment Services (LRS) is currently recruiting for a Spanish and German Speaking Customer Advisor for our client based in South West London. This role will involve responding to EMEA customer service queries, primarily dealing with returns and replacement requests.

 

 

 

• Responding to and resolving customer’s issues through varying communicative methods such as phone calls, emails, social media and live messaging/chats 

• Keeping customers updated with the process, specifically with their own requests and enquiries

• Liaising with the Technical Support Team and escalating any queries to them that surpass the first line of support 

• Excellent phone manner and ability to determine opportunities which can be handed on to a sales representative

• Management of logistical concerns in line with company policy and procedure

• Delivering a suitable and satisfactory outcome for customers in line with company standards

• Involvement with regular training of products to remain up to date and aware of products

• Ensuring templates and scripts used for email communications are up to date/correct

• Carrying out any further duties required

 

 

 

 

• Fluency or native level in Spanish and German and English

• An excellent phone manner and good communication skills

• Comfortable speaking with customers through varying communicative methods

• Proficient organisation skills, time management and capability to prioritise tasks and use own initiative

• Strong numeracy skills 

• Previous experience of at least 1 year in a customer service environment or admin role

• Exceptional team spirit and comfortable working within a group

 

 

If you speak fluent Spanish, German and fluent English and have experience in customer support or administrative-based roles or client services or customer services, this could be the ideal fit for you.