about 1 year ago
Technical Support Advisor – German Speaking
Location - Remote
6 weeks’ FTC
Job Ref: CF01201968
LRS (Language Recruitment Services) is recruiting a German Speaking Technical Support Advisor for their client, a fast-growing IT support company. A corporate and well-established business in the international market, you will have the opportunity to cover the German marketplace and provide first line technical support to top global brands in the DACH region.
This is a fantastic opportunity if you are a Technical Support Advisor or Customer Service expert looking to enhance your technical support skills in the IT industry.
Responsibilities of the German Speaking Technical Support Advisor:
Respond to calls and emails in a timely manner and provide technical support via ticketing systems
Prioritise and fully comprehend customer enquiries and ensure service level agreements are applied
Assign complex issues to second line support if they cannot be resolved on a first line basis.
Monitor and chase tickets outstanding tickets which are pending response from clients
Ensure excellent customer service is delivered at all times
Requirements of the German Speaking Technical Support Advisor:
Fluent in German to native level and a good level of English
At least a years’ experience in a technical support, customer service or 1st line support role
Keen interest and good understanding about the tech industry
Excellent communication skills and ability to prioritise
Confident with Microsoft Office packages
This is a superb opportunity for a German speaker who has worked as a Technical Support Advisor, 1st Line Support Advisor, Customer Service or Customer Support to work for a high-profile IT support company in Berkshire. Send your application through and our consultant will be happy to discuss the role in more details.
Shift work is required including weekends, early mornings and late evenings
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 34 Years’ Experience in multilingual recruitment
Applications can only be accepted from individuals who are eligible to work in the UK.
We may not be able to reply to you due to the volume of applications received.
In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.
LRS is An Equal Opportunities Employer.